Sponsors

St Austell Brewery

Founded in 1851 by Cornishman Walter Hicks, today St Austell Brewery remains 100% independent and family owned. St Austell Brewery operates a growing and diverse business.

Our brewery in St Austell produces many of the South West region’s most popular beers for sale in pubs, bars and supermarkets across the UK and also overseas.

It’s not just about our own beer; St Austell Brewery is also the South West’s leading wholesale supplier to the licensed hospitality sector, delivering beers, lagers, ciders, wines, spirits and soft drinks to nearly 5000 bars, restaurants, hotels, pubs and clubs in South West England from Gloucestershire and Dorset to the Isles of Scilly. Indeed company founder Walter Hicks, began as a maltster and wine merchant and today our St Austell Wines business still provides a key component of our offer.

In 2016 fellow brewer and pub company Bath Ales became part of the St Austell family group so expanding our offer to consumers across the South West.

South West Water Business

The South West has a proud record of being at the forefront of tourism’s need to have a positive impact on the beautiful environment we promote and enjoy. Part of the challenge in ensuring that our region stays special is to manage our precious resources sensitively and effectively.

South West Water Business is dedicated to business customers in the South West Water region. We pride ourselves on exemplary customer services – 97% of our customers are happy with their interaction with us.

From retailers to farmers, hoteliers to holiday park owners, we're here for all South West businesses. Our aim is to help you save water and money and to operate more efficiently without any fuss or disruption; after all, you've got your own business to run. Since 2011 we’ve helped business customers save over £4m from their water bills. We can help you too.

If you’d like support or help or require a free water audit to ensure you’re not wasting water and paying to much for your bill, please contact Andrew.Phillipe@pennonwaterservices.co.uk.

Clockwork Marketing

Specialists in the tourism industry, Clockwork Marketing works with independent hotels, restaurants and tourism businesses. They have an impressive portfolio of national and international clients; each is unique, but they all have one thing in common: they want to grow. With 25 years’ experience, the team understand the industry intricately, and apply a common sense approach to marketing, strategy and technology.

Clockwork help hospitality businesses save costs and achieve growth by ensuring that their marketing is effective and their strategy is geared for success. Many of the businesses they work with get in touch because they’ve found themselves:

Playing ‘Marketing Roulette’: Taking chances, unsure what works and to what extent; Suffering ‘Marketing Paralysis’: Not doing any meaningful marketing because they don’t know where to start; or Lacking something: They want to be market leaders and need a strategy to stand out. Over the years, Clockwork Marketing has grown considerably; today, they are a talented team of 22 marketers, strategists, designers and developers. Their services include responsive website design, SEO, social media management, email marketing, marketing management, branding, design services, OTA strategy, direct mail, copywriting, content management, online gift voucher software and business transformation consultancy – all under one roof!

The Samphire Club

A private members club launched in April 2016 to promote effective networking throughout the South West and London.  Made up of invited members and corporate partners from the private sector, The Samphire Club will be small enough to be exclusive but with the connections and know-how to bring the South West and London closer together.

Our members enjoy great company, great times and make valuable business connections while relishing the finest food and drink the South West has to offer.

Member benefits include:

A club magazine and membership card with privileges
4 free events a year
Business networking events

The satisfaction of helping us raise funds for our nominated charities and attending the annual charity dinner.
The Samphire Club: good for members, good for business and good for London and the South West.

Pear Communications

Pear is the leading tourism, arts & events print distributor across the South West of England. Years of hard work, dedication and investment have resulted in their unrivalled networks to ensure their clients leaflets, brochures and posters reach their target markets.

As a result of Pear’s dedication, they work in close partnership with both Visit Bristol and Visit Somerset among other DMOs in the South West.

Pear have invested heavily in key gateway sites, including major Motorway Services which house both their new Digital Screen and Print Stands. In an ever-changing industry, Pear continually evolve to support the market.

Granny Gothards

Granny Gothards have been making traditional handmade ice creams in the South West since 2012 and still make them today in the same way they always have.

Using milk collected daily from the Gothard herd of Friesians and adding fresh South West double cream, egg yolk and only the highest quality ingredients for flavours, it's no wonder the ices have won a vast number of TOTW and GTA awards, the latest being Champion Ice Cream in the South West.

Supplying top hotels and restaurants in the UK, Middle East and recently China, Granny Gothards are proud of their 135 flavours and have shown it's possible to upscale an artisan product without compromising on why people love you after their very first spoonful

Hospitality Growth

With scores of restaurants, hotels, bars and pubs closing weekly, it is imperative to call upon a highly talented team of industry experts to advise, guide and support you through whatever difficulties you may be experiencing.

Hospitality Growth is a team with a blended range of experiences in turnaround across the hospitality sector as well as helping businesses through their growing pains. We add practical business support to the hospitality sector, be it:

• Finding finance
• Interim management
• Sourcing staff
• Providing stock through our powerful purchasing group
• Assisting with landlord negotiations, rent reviews
• Finding the right premises to rent or buy for your new business

South West Tourism Alliance

The South West Tourism Alliance represents over 100 of the top industry groups in the region, from leading industry names, to beacon tourism businesses, as well as including supporting companies and Public sector organisations within the South West Visitor Economy. A true mix of the public and private sector. 

We have protected important business to business services for the industry and continuously lobby for vital improvements to the region in order for all businesses to prosper and grow. Tourism creates more jobs more quickly than another business sector, and nowhere is this more vital than in the South West where tourism is the lead industry. 

Follow us on Twitter @SWTourAlliance and sign up for our newsletter to be kept informed and advised of up coming events.

Simpleview is the worldwide leading provider of CRM, CMS, website design, digital marketing, revenue generation, and mobile technologies for destination marketing organizations (DMOs).

The company employs 325+ staff and works with 900+ travel, tourism and convention marketing customers on six continents, from towns of less than 30,000 to world capitals, including Los Angeles, New York and 14 more of the top 20 U.S. meetings destinations, Dubai, East Sweden, Guadalajara, Melbourne, Prague, Reykjavik and the countries of Malaysia, Norway and Scotland. For more information about Simpleview, visit www.simpleviewinc.com

Club Wifi Networks

Providing the South West with Superior Wifi Solutions for Holiday Park and Business owners for over 10 years and the network keeps growing.

By continually bringing more innovation and solutions to park owners, Clubwifi has shown its strength in customer retention year on year.

If you are looking for a Superior Wifi or Network Solution, then we would welcome the opportunity to discuss your needs and requirements.  We work directly with Holiday Park and Business owners across the whole of the south west providing customers with a fully managed supported service using the very latest technology.

pkf Francis Clark

PKF Francis Clark is a firm of chartered accountants and business advisers based in the South West. 

We are passionate about the client being central to everything that we do and are constantly trying to exceed their expectations. Our vision is shared ambition – we take time to understand a client’s business and will work with them to achieve their goals, making sure that we provide the right specialist advice for their individual needs.We are renowned for our range of expertise across multiple specialisms and sectors, including the Leisure and Tourism sector. Our clients have one point of contact but enjoy the peace of mind that should they need advice on a specific specialist area, we have the expertise in-house to be able to help quickly and efficiently.

Established in 1919, the firm has grown to 750 staff and 57 partners across eight offices (Bristol, Exeter, Plymouth, Poole, Salisbury, Taunton, Torquay and Truro).We are a member of PKF UKI which is ranked 10th in the Accountancy Age 2019 survey of top accountancy firms. This is an international network covering 150 countries and membership has allowed us to better support our clients both here in the UK and around the world, especially those with international and cross border interests.

Jarrang

Jarrang are one of the UK's leading independent email marketing agencies, having worked at the forefront of the industry since 2003.

Working with some of the most exclusive boutique hotels and spas throughout the UK and Ireland, including Lucknam Park, The Royal Crescent, Park Hotel Kenmare and The Eden Hotel Collection, they have fuelled their clients’ growth with the highest quality email marketing programmes.

Jarrang bring a potent mix of industry-leading design, marketing automation, and insightful strategy to ensure their email marketing campaigns generate the best possible results and deliver the right message, to the right people, at the right time."

Owens Coffee

Owens love coffee, especially sustainably sourced coffee. We started roasting in 2010 and from day one we have insisted on using the finest, 100% organic and Fair trade beans. Since then we have been perfecting our technique in our dedicated roastery in South Devon.

Our award winning coffee is always roasted to order in our Loring Roaster and we are meticulous about the freshness and flavour of each and every bean.

We love to work with businesses who care about fresh, sustainable produce, Owens are delighted to be sponsoring this years awards for Best Cafe category!

Anytime Booking

Anytime Booking is your hub for tracking reservations, guest communications and travel website bookings all in one place. Built for campsites, glamping sites, holiday parks, motorhome hire and holiday letting agencies, we are a leading booking management software with the fastest response times in the industry.

Save precious time with automated emails, live availability and payments, intuitive dashboard and reporting, and integrated guest services such as e-marketing and text-messaging. Drive up sales using our partnerships with leading online travel agent channels like Campsites.co.uk, Pitch Up, Cool Camping, Airbnb and Booking.com.

Fully supported from our HQ in Cornwall, our cloud-based platform is mobile-friendly and is racked, stacked and packed with all the tools a busy holiday business needs to stand out and thrive.

MiHi Digital

MiHi Digital has worked with more than 70 award winning tourism businesses from across the country over the past four years and built a proven track record when it comes to increasing website visitors, conversions and bookings for a wide range of accommodation providers.

They work with all tourism business on website design, search engine optimistation and social media management, as well as offering a wide range of training to business owners.

Posh Nosh

With over two decades of experience in the catering industry, Posh Nosh are at the forefront of special occasion and event catering in Devon and the South West. Our talented and dedicated team, who pride themselves on using only high quality, local ingredients, are committed to providing first class cuisine with outstanding levels of service.

Working in close partnership with some of the finest venues the South West has to offer, as well as specialising in Marquee and outside event catering, we can advise on all aspects of your event, however large or small, and ensure that it runs perfectly!

Western Event Hire

“We” are Emma and Alex Phillips. We own Western Event Hire, Penrose Marquees and EmAl Brewery. Operating as a one stop company for all of these brands and services gives us an advantage as we can offer a much broader service to our customers reducing the organisational burden.

You should know we love events, we have many, many years experience across all event sectors and with our combination of services from marquees, to furniture, to catering equipment and bar facilities we are confident we can offer you any product required to suit your needs.

Buttermilk

Buttermilk is a family run business, born and bred in Cornwall, now run by Tracy McGoad and David Goad. Our love and enthusiasm for everything sweet has been guiding our artisan confectionery since 1964.

The story began with a shop in Padstow, which is still there today, and demand for our fudge kept on growing until the kitchen over our shop just wasn’t big enough. We’ve continued to grow over the years and now have a brand new Buttermilk Kitchen in Bodmin, Cornwall.

Our award-winning treats are still lovingly handmade in-house by our craft confectioners using our traditional methods. We continue to stay true to our heritage, so our skilled team can still be found using traditional copper pans over open flames, to blend ingredients for our indulgent, mouth-watering treats.

Digital Visitor

Digital Visitor is the UK’s most trusted digital agency for UK Tourism.  Our results-driven approach helps tourism, destination, experience, and hospitality brands use digital channels to attract more visitors around the corner or around the world.

Our specialisms: - Digital Strategy - Campaigns & Content - Digital Advertising - Digital PR - Digital Training

A few of our clients: - Catalan Tourist Board - Royal Museums Greenwich - Zip World - Visit Britain – Science Museums Group

Global

Global is home to the UK’s best-loved radio stations including Heart, Capital, Smooth, Classic FM, LBC, Capital XTRA, Radio X and Gold - almost half the UK population tune into one of our radio stations every single week!

As our audiences consume music and entertainment on the move, audio has become the format of choice for more and more people. Whether it’s the tunes that power you through your morning run, the podcasts that help you conquer the commute, or the songs that help you unwind, the number of people streaming audio is growing fast. That’s why we created DAX, the market leader in digital audio advertising.

Simply put, we're obsessed with radio, music, media & entertainment - welcome to our world.

Buckleigh Linen Services

With over 120 years serving the region, Buckleigh is the largest independent laundry servicing the South West. Recognised as one of the most technologically advanced laundries in Europe, it is also very supportive of the environment: 85% of the water used in processing comes from Buckleigh's wells and the plant is surrounded by its own woodland.

Welcome to Excellence

Welcome to Excellence is the the leading provider of customer service skills training in the UK.

Why do you need customer service training? In today’s competitive markets, customer service determines the winners and losers.

As the leading deliverer of customer service training in the tourism, leisure and hospitality sectors, Welcome to Excellence is also now seen as the way forward by retail businesses, transport providers, local authorities, universities and many other organisations for which quality customer service is critical.  Options include the highly rated 'Welcome Host Gold', 'Welcomin All Customers' and 'Exceeding Visitor Expectations' courses, available in-house or through open courses, plus a range of more sector-specific courses.

If entering the Awards, always refer to these and other courses booked by your staff.

Booking.com

Booking.com is an informative, user-friendly website that guarantees the best available prices. Our goal is to provide business and leisure travellers with the most accessible and cost-effective way of discovering and booking the broadest selection of accommodation, in every corner of the world.

Our teams work from local support offices with our property partners to support transparency, availability, and best pricing for all our customers. Our multilingual Customer Service team provides 24/7 dedicated assistance and advocacy to make sure our customers’ stays meet or exceed their expectations.

Our mission is to empower people to experience the world. Helping us do this is a diverse community of over 17,000 employees across 198 global offices, all connected by a love of travel and a passion for creating the perfect customer experience.

Plymouth Gin

A true spirit of discovery, Plymouth gin is a connoisseur’s gin boasting complex flavours and smooth texture underpinned by a rich and vibrant history. Hand-crafted and batch-made using the same recipe since 1793, the artisanal gin has continually been favoured amongst the world’s best bartenders as well as the British Royal Navy. With a history dating back to the early 15th Century, encompassing the old Black Friar monks, the renowned Mayflower voyage to the New World and the iconic birth of the cocktail era, Plymouth gin is a historic spirit waiting to be discovered.

Quality in Tourism

Quality in Tourism has been relaunched as an independent accreditation service, offering grading, mystery shopping and specialist tourism and hospitality expertise.

Our experienced team have worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits and website reviews to RevPar and marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our assessor team can star rate your property without the prescriptive standards of other schemes, recognising your quality and its appeal to customers, without insisting on outdated physical measures irrelevant to your customers. Our entry level scheme gives assurances to your customers, ir is appropriately named Safe Clean & Legal TM. We offer special accolades to help you promote your properties to customers looking for your particular offerings.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.

NFU Mutual

Our network of specialist local Agents work extensively with the hospitality and retail industries - everything from local coffee shops to a chain of restaurants or food stores and urban chic hotels.

We understand that your business could be impacted by a number of issues - cyber attacks, damage to your property, the loss of a major supplier or customer, the loss of a key person through illness, or an outbreak of food poisoning. But you’re not alone. Your NFU Mutual Agent can help you plan for the unexpected and get you back on your feet should things go wrong.

The right insurance starts with the right conversation. Contact our local Agent today by visiting nfumutual/branches

Soundview

Soundview creates marketing videos and Virtual Reality experiences for South West destination and tourism businesses using the latest cutting edge video, immersive, VR/360 and drone technology. We deliver award-winning promotional films that reach millions of global viewers. Whether for websites, television advertising campaigns, social media, events or immersive tours, we connect you with your customers.

By working closely with our clients, we ensure each film tells a unique story that reflects the quality of what`s on offer. We combine excellent storytelling, the latest innovations and the highest production values, to turn viewers into visitors.

"It was your video that made Tree Top Escapes a success in the first year...100% occupancy." Tree Top Escape, Millbrook Estate, North Devon.

"Thank you for a great job that has without a doubt has seen our bookings increase this year and been a very worthwhile investment." Petruth Paddocks,Campsite, Cheddar, Somerset.

To find out more contact Gareth on 01752 516038 07831548604 gareth@soundviewmedia.co.uk

Hotel Perfect

At Hotel Perfect we don’t just sell software, we use our collective experience and extensive knowledge of technology to bring you an all-encompassing hospitality package. Our range of products include a Property Management System (PMS), Direct Online Booking Engine, Channel Management, Hospitality EPoS, Dashboard Reporting, Guest Relationship Management; and an array of APPS and additional products and services to help maximise revenue and increase efficiency.

A well-established company based in the South West providing specialist IT solutions to the hospitality industry throughout the UK.

Met Office

The Met Office is perhaps best known for its forecasts online, on television, and on radio. But our forecasting know-how goes much further.

Our weather forecasts help to keep the UK moving every day on land and at sea, and help keep you safe in the air. Around the world, our knowledge of the weather and climate informs the long-term decisions and policies of businesses and governments and our Mobile Met Unit supports the UK’s Armed Forces at home and abroad.  We’re also well aware of the impact of the weather on the tourism industry.

To download our new app search ‘Met Office’ in the iPhone App Store or Google Play Store.

Bristol Airport

The West Country is blessed with fantastic tourist attractions, from beautiful natural landscape to culture, history and entertainment. Bristol Airport provides a convenient gateway for visitors, and the good news is that those flying directly into the region are likely to stay longer and spend more, benefiting the local economy. Creating a positive first impression for visitors is at the heart of our brand and a key consideration in the designs of current terminal developments. The West’s world-class tourism offer is also a key factor in attracting new routes and airlines to Bristol Airport. For all these reasons, we are delighted to sponsor these awards and wish all entrants the best of luck.

Forthglade

Forthglade have made natural dog food in the heart of Devon since 1971, using only the finest ingredients sourced from the UK where ever possible. With both complementary and complete foods, each with exceptionally high meat content, the nourishing recipes are hypo allergenic and free from junk and fillers. Forthglade is proud to make wholesome delicious meals for pets that is tail-waggingly good. For further information visit our website

Stephens Scown

Stephens Scown LLP is an award-winning legal firm with offices in Exeter, Truro and St Austell. It has over 290 staff, including more than 50 partners, and is one of the largest law firms in Devon and Cornwall, offering a broad range of expert business and personal legal services, as well as expertise in a number of key market sectors including holiday parks, food and drink, agriculture, renewable energy and mining.

Founded in 1938, Stephens Scown is consistently ranked highly in the UK’s top two independent legal guides, Chambers and Legal 500 and was named one of the Sunday Times 100 Best Medium Sized Companies to Work For 2019, ranked at number 44 – the fifth consecutive year they have made it into the top 100. Clients range from individuals to SMEs, FTSE and international companies.

Purple Cloud

Purple Cloud Consultancy has considerable experience of delivering high quality training and offers a range of fun, innovative and inspirational training workshops.

• As the South West delivery partner for the highly successful Welcome to Excellence programme we offer a range of flexible customer service workshops that can be tailored to any business, destination or sector
• Providing the biggest opportunity for personal development in the South West through the ‘Art of Being Brilliant’ seminars, we offer the opportunity to boost happiness, performance and business by creating a positive environment
• Working with some of the South West’s top trainers we are able to offer a range of bespoke courses covering topics such as Leadership & Management, Team Building, Communication, Performance Management and Business and Personal Skills Development
• Offering a range of customer research packages to provide valuable insight into how to manage customer expectations, through the use of mystery shopping, staff surveys and customer feedback