Title Sponsor

Sponsors

The South West Tourism Excellence Awards programme offers sponsors a range of year-round sponsor benefits, including web links media coverage, industry profile, communications with business, networking and business development opportunities with Services for Tourism Ltd. 

There are a range of sponsorship options ranging from £500 to £5000.  For more information please contact Robin Barker, Services for Tourism Ltd, at rbarker@services4tourism.co.uk or 07870 397438

Sponsors to date are:

Title Sponsor

South West Water Business

The South West has a proud record of being at the forefront of tourism’s need to have a positive impact on the beautiful environment we promote and enjoy. Part of the challenge in ensuring that our region stays special is to manage our precious resources sensitively and effectively.

South West Water Business is dedicated to business customers in the South West Water region. We pride ourselves on exemplary customer services – 97% of our customers are happy with their interaction with us.

From retailers to farmers, hoteliers to holiday park owners, we're here for all South West businesses. Our aim is to help you save water and money and to operate more efficiently without any fuss or disruption; after all, you've got your own business to run. Since 2011 we’ve helped business customers save over £4m from their water bills. We can help you too.

If you’d like support or help or require a free water audit to ensure you’re not wasting water and paying to much for your bill, please contact Andrew.Phillipe@pennonwaterservices.co.uk.

www.swwbusiness.co.uk


Sponsors & Partners

NFU Mutual

Our network of specialist local Agents work extensively with the hospitality and retail industries - everything from local coffee shops to a chain of restaurants or food stores and urban chic hotels.

We understand that your business could be impacted by a number of issues - cyber attacks, damage to your property, the loss of a major supplier or customer, the loss of a key person through illness, or an outbreak of food poisoning. But you’re not alone. Your NFU Mutual Agent can help you plan for the unexpected and get you back on your feet should things go wrong.

The right insurance starts with the right conversation. Contact our local Agent today by visiting nfumutual/branches

www.nfumutual.co.uk


Ocean Kave

Ocean Kave is a multi-awarding winning wedding and events venue. Located within 60 acres of private grounds in a coastal Area of Outstanding Natural Beauty at Westward Living in North Devon.

Ocean Kave is a twice Regional winner of the TWIA Best Countryside Wedding Venue.  Our Westward Living  luxurious collection of  14 self-catering on site cottages and 3 beach front apartments have been awarded the Gold in the SWTA for self-catering accommodation provider and Gold in the Devon Awards for International Traveller experience.

Our family run  business celebrated its 10th year in 2018 and we are passionate about working in partnership with the best local  suppliers and investing in tourism excellence.  

We have a fantastic track record for hosting corporate and private events and functions and understanding our clients’ needs.

www.oceankave.co.uk


Welcome to Excellence - South West

Welcome to Excellence is the the leading provider of customer service skills training in the UK.

Why do you need customer service training? In today’s competitive markets, customer service determines the winners and losers.

As the leading deliverer of customer service training in the tourism, leisure and hospitality sectors, Welcome to Excellence is also now seen as the way forward by retail businesses, transport providers, local authorities, universities and many other organisations for which quality customer service is critical.  Options include the highly rated 'Welcome Host Gold', 'Welcome All' and 'Exceeding Visitor Expectations' courses, available in-house or through open courses, plus a range of more sector-specific courses.

If entering the Awards, always refer to these and other courses booked by your staff.

Welcome to Excellence


Clockwork Marketing

Specialists in the tourism industry, Clockwork Marketing works with independent hotels, restaurants and tourism businesses. They have an impressive portfolio of national and international clients; each is unique, but they all have one thing in common: they want to grow. With 25 years’ experience, the team understand the industry intricately, and apply a common sense approach to marketing, strategy and technology.

Clockwork help hospitality businesses save costs and achieve growth by ensuring that their marketing is effective and their strategy is geared for success. Many of the businesses they work with get in touch because they’ve found themselves:

  • Playing ‘Marketing Roulette’: Taking chances, unsure what works and to what extent;
  • Suffering ‘Marketing Paralysis’: Not doing any meaningful marketing because they don’t know where to start; or
  • Lacking something: They want to be market leaders and need a strategy to stand out.

Over the years, Clockwork Marketing has grown considerably; today, they are a talented team of 22 marketers, strategists, designers and developers. Their services include responsive website design, SEO, social media management, email marketing, marketing management, branding, design services, OTA strategy, direct mail, copywriting, content management, online gift voucher software and business transformation consultancy – all under one roof!

www.clock-work.co.uk


Visit Bristol

Destination Bristol is the destination management partnership for Bristol & South Gloucestershire, a joint venture between Bristol City Council and Business West. The organisation works with over 600 major businesses and strategic partners with the aim of increasing business competitiveness within the city, supporting employment and growth within the visitor economy, and raising the profile of the Bristol city region as a world-class place.

visitbristol.co.uk


Forthglade

Forthglade have made natural dog food in the heart of Devon since 1971, using only the finest ingredients sourced from the UK where ever possible. With both complementary and complete foods, each with exceptionally high meat content, the nourishing recipes are hypo allergenic and free from junk and fillers. Forthglade is proud to make wholesome delicious meals for pets that is tail-waggingly good. For further information visit our website

forthglade.com


Accord Marketing

With 30 years’ experience in the travel, tourism and hospitality, Accord is an independent marketing agency based in North Devon.

Experts in devising and delivering campaigns that drive brand awareness, increase consumer interest and, most importantly, secure bookings - we work with a wide range of self-catering brands, cottage companies, visitor attractions, leisure and theme parks, tourist boards and hotels.

From initial strategy, through to branding and positioning, demographic targeting and campaign planning, it’s our job to brilliantly blend creativity, content and innovation into award-winning campaigns.

Experienced, flexible and energetic, clients come to us for ideas, service and results. 

Twitter - @accordmarketing

www.accordmarketing.com


Stephens Scown LLP

Stephens Scown LLP is an award-winning legal firm with offices in Exeter, Truro and St Austell. It has over 290 staff, including more than 50 partners, and is one of the largest law firms in Devon and Cornwall, offering a broad range of expert business and personal legal services, as well as expertise in a number of key market sectors including holiday parks, food and drink, agriculture, renewable energy and mining.

Founded in 1938, Stephens Scown is consistently ranked highly in the UK’s top two independent legal guides, Chambers and Legal 500 and was named one of the Sunday Times 100 Best Medium Sized Companies to Work For 2018, ranked at number 33 – the fourth consecutive year they have made it into the top 100. Clients range from individuals to SMEs, FTSE and international companies.

www.stephens-scown.co.uk


Quality in Tourism
Quality in Tourism (QIT) is the official assessment service provided for VisitEngland. With a field force of more than 50 experienced assessors and a highly dedicated in-house team, the organisation carries out assessments and handles the administration of the national quality assessment schemes on behalf of VisitEngland.
Over 23,000 accommodation 

Quality in Tourism has been relaunched as an independent accreditation service, offering grading, mystery shopping and specialist tourism and hospitality expertise.

Our experienced team have worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits and website reviews to RevPar and marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our assessor team can star rate your property without the prescriptive standards of other schemes, recognising your quality and its appeal to customers, without insisting on outdated physical measures irrelevant to your customers. Our entry level scheme gives assurances to your customers, ir is appropriately named Safe Clean & Legal TM. We offer special accolades to help you promote your properties to customers looking for your particular offerings.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.

businesses are assessed annually across eleven different schemes, making VisitEngland (in conjunction with Quality in Tourism) the largest provider of quality assessment in England.

Quality in Tourism has been relaunched as an independent accreditation service, offering grading, mystery shopping and specialist tourism and hospitality expertise.

Our experienced team have worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits and website reviews to RevPar and marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our assessor team can star rate your property without the prescriptive standards of other schemes, recognising your quality and its appeal to customers, without insisting on outdated physical measures irrelevant to your customers. Our entry level scheme gives assurances to your customers, ir is appropriately named Safe Clean & Legal TM. We offer special accolades to help you promote your properties to customers looking for your particular offerings.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.

Quality in Tourism has been relaunched as an independent accreditation service, offering grading, mystery shopping and specialist tourism and hospitality expertise.

Our experienced team have worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits and website reviews to RevPar and marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our assessor team can star rate your property without the prescriptive standards of other schemes, recognising your quality and its appeal to customers, without insisting on outdated physical measures irrelevant to your customers. Our entry level scheme gives assurances to your customers, ir is appropriately named Safe Clean & Legal TM. We offer special accolades to help you promote your properties to customers looking for your particular offerings.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.

www.qualityintourism.com


Purple Cloud Consultancy

Purple Cloud Consultancy has considerable experience of delivering high quality training and offers a range of fun, innovative and inspirational training workshops.

  • As the South West delivery partner for the highly successful Welcome to Excellence programme we offer a range of flexible customer service workshops that can be tailored to any business, destination or sector
  • Providing the biggest opportunity for personal development in the South West through the ‘Art of Being Brilliant’ seminars, we offer the opportunity to boost happiness, performance and business by creating a positive environment
  • Working with some of the South West’s top trainers we are able to offer a range of bespoke courses covering topics such as Leadership & Management, Team Building, Communication, Performance Management and Business and Personal Skills Development
  • Offering a range of customer research packages to provide valuable insight into how to manage customer expectations, through the use of mystery shopping, staff surveys and customer feedback

www.purplecloudconsultancy.co.uk


Great Western Railway

Great Western Railway (GWR) provides high speed, commuter, regional and branch line train services. We help over 100 million passengers reach their destinations every year - across South Wales, the Westcountry, the Cotswolds, and large parts of Southern England. 

We’re currently seeing the biggest investment in the network since Brunel so we can offer more trains, more seats, and shorter, more frequent journeys and continue the network’s heritage of helping connect more businesses to new and prosperous markets. Through a series of initiatives we aim to be a good neighbour to the communities we serve and are committed to making a positive social impact in those regions. Learn how we're Building a Greater West at GWR.com. GWR is a FirstGroup company.

www.gwr.com


Brewer & Bunney

A specialist laundry equipment supply company working within the tourism industry across the whole of the South West, providing complete on premise laundry solutions to Hotels, Spas, Caravan and Camping Sites and Leisure Parks. 

Brewer & Bunney’s offer includes a free laundry audit with a cost benefit analysis, full scale drawings, supply of laundry equipment and laundry detergents which include a fully managed auto dosing system, installation and commissioning, extended warranties and after sales service with spare parts supply. The complete package can be combined within a fixed term Rental contract with absolutely no capital outlay.

www.brewerandbunney.co.uk


Plymouth Gin

A true spirit of discovery, Plymouth gin is a connoisseur’s gin boasting complex flavours and smooth texture underpinned by a rich and vibrant history. Hand-crafted and batch-made using the same recipe since 1793, the artisanal gin has continually been favoured amongst the world’s best bartenders as well as the British Royal Navy. With a history dating back to the early 15th Century, encompassing the old Black Friar monks, the renowned Mayflower voyage to the New World and the iconic birth of the cocktail era, Plymouth gin is a historic spirit waiting to be discovered.

www.plymouthgin.com


The Met Office

The Met Office is perhaps best known for its forecasts online, on television, and on radio. But our forecasting know-how goes much further.

Our weather forecasts help to keep the UK moving every day on land and at sea, and help keep you safe in the air. Around the world, our knowledge of the weather and climate informs the long-term decisions and policies of businesses and governments and our Mobile Met Unit supports the UK’s Armed Forces at home and abroad.  We’re also well aware of the impact of the weather on the tourism industry.

To download our new app search ‘Met Office’ in the iPhone App Store or Google Play Store.

www.metoffice.gov.uk


Buckleigh Linen Services

With over 120 years serving the region, Buckleigh is the largest independent laundry servicing the South West. Recognised as one of the most technologically advanced laundries in Europe, it is also very supportive of the environment: 85% of the water used in processing comes from Buckleigh's wells and the plant is surrounded by its own woodland.

www.buckleigh.co.uk


Vickery Holman

As one of the most established and well respected firms of Surveyors, Vickery Holman deliver property consultancy services across the South West. With offices in Truro, Plymouth, Exeter and Bristol they deliver local expertise within the region to their regional and national clients. Regulated by the Royal Institution of Chartered Surveyors their local experts offer a full range of services and specialise within the leisure industry to provide:-

  • Valuation for secured lending, accounting and tax purposes;
  • Business rates consultancy for hotels, holiday parks and self-catering complexes;
  • Service charge administration and management for commercial property and holiday parks
  • Building surveying services including surveys for purchase, project management and planned maintenance and new developments.

www.vickeryholman.com


Soundview

Soundview creates marketing videos and Virtual Reality experiences for South West destination and tourism businesses using the latest cutting edge video, immersive, VR/360 and drone technology. We deliver award-winning promotional films that reach millions of global viewers. Whether for websites, television advertising campaigns, social media, events or immersive tours, we connect you with your customers.

By working closely with our clients, we ensure each film tells a unique story that reflects the quality of what`s on offer. We combine excellent storytelling, the latest innovations and the highest production values, to turn viewers into visitors.

"It was your video that made Tree Top Escapes a success in the first year...100% occupancy." Tree Top Escape, Millbrook Estate, North Devon.

"Thank you for a great job that has without a doubt has seen our bookings increase this year and been a very worthwhile investment." Petruth Paddocks,Campsite, Cheddar, Somerset.

To find out more contact Gareth on 01752 516038 07831548604 gareth@soundviewmedia.co.uk

www.soundviewmedia.co.uk


Hoseasons

Established in 1944, Hoseasons is one of the UK’s leading self-catering accommodation specialists, with more than 28,000 places to stay in coastal and countryside settings throughout Britain and Europe.  From lodges and parks, to boats, cottages and apartments, the company offers the widest available range of self-catering holidays in the UK. Part of the Wyndham Vacation Rentals family of brands, Hoseasons accommodates more than 1.4 million holidaymakers and more than 73,000 pets every year. www.hoseasons.co.uk; www.Facebook.com/Hoseasons; @hoseasons

www.hoseasons.co.uk


Bristol Airport

The West Country is blessed with fantastic tourist attractions, from beautiful natural landscape to culture, history and entertainment. Bristol Airport provides a convenient gateway for visitors, and the good news is that those flying directly into the region are likely to stay longer and spend more, benefiting the local economy. Creating a positive first impression for visitors is at the heart of our brand and a key consideration in the designs of current terminal developments. The West’s world-class tourism offer is also a key factor in attracting new routes and airlines to Bristol Airport. For all these reasons, we are delighted to sponsor these awards and wish all entrants the best of luck.

www.bristolairport.co.uk


Booking.com

Booking.com is an informative, user-friendly website that guarantees the best available prices. Our goal is to provide business and leisure travellers with the most accessible and cost-effective way of discovering and booking the broadest selection of accommodation, in every corner of the world.

Our teams work from local support offices with our property partners to support transparency, availability, and best pricing for all our customers. Our multilingual Customer Service team provides 24/7 dedicated assistance and advocacy to make sure our customers’ stays meet or exceed their expectations.

Our mission: To help leisure and business travellers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.

The team: Over 10000 people right across the world are dedicated to serving Booking.com’s customers and property-owning partners.

www.booking.com