Title Sponsor


The South West Tourism Excellence Awards programme offers sponsors a range of year-round sponsor benefits, including web links media coverage, industry profile, communications with business, networking and business development opportunities with Services for Tourism Ltd. 

There are a range of sponsorship options ranging from £500 to £5000.  For more information please contact Robin Barker, Services for Tourism Ltd, at rbarker@services4tourism.co.uk or 07870 397438

Sponsors to date are:

Title Sponsor

South West Water Business

The South West has a proud record of being at the forefront of tourism’s need to have a positive impact on the beautiful environment we promote and enjoy. Part of the challenge in ensuring that our region stays special is to manage our precious resources sensitively and effectively.

South West Water Business Services is the dedicated service to business customers in the South West Water region.

From retailers to hoteliers to holiday park owners, we're here for all South West businesses. Our aim is to help you save water and money and to operate more efficiently without any fuss or disruption; after all, you've got your own business to run. Since launching our Business Services team three years ago, we’ve helped more than 1,000 businesses save £3 million off their water and waste water bills and we plan to do a lot more.

Our Key Account Managers are here to build relationships with you – if you’d like support or help please contact James Luckett, our Tourism specialist, at james.luckett@swwbusiness.co.uk.


Sponsors & Partners

NFU Mutual

Our network of specialist local Agents work extensively with the hospitality and retail industries - everything from local coffee shops to a chain of restaurants or food stores and urban chic hotels.

We understand that your business could be impacted by a number of issues - cyber attacks, damage to your property, the loss of a major supplier or customer, the loss of a key person through illness, or an outbreak of food poisoning. But you’re not alone. Your NFU Mutual Agent can help you plan for the unexpected and get you back on your feet should things go wrong.

The right insurance starts with the right conversation. Contact our local Agent today by visiting nfumutual/branches


St Austell Brewery

Founded in 1851 by Cornishman Walter Hicks, today St Austell Brewery remains independent and family-owned. St Austell Brewery operates a growing and diverse business.

It’s not just about our own beer; St Austell Brewery is also the south west’s leading wholesale supplier to the licensed hospitality sector, delivering beers, lagers, ciders, wines, spirits and soft drinks to more than 4000 bars, restaurants, hotels, pubs and clubs in south west England. Company founder Walter Hicks, began as a maltster and wine merchant and today our wine business, St Austell Wines, still provides a key component to our offering. The business also exports to more than 20 countries worldwide.

St Austell Brewery is one of Cornwall’s largest employers with over 1,500 full and part time employees. It owns a diverse estate of 177 inns, hotels and pubs across the south west; 34 sites are managed, and 143 are tenanted and leased sites which are run by self-employed entrepreneurs who work in partnership with St Austell Brewery selling our beer and operating under the St Austell brand. In July 2016 Bath Ales joined the St Austell Brewery family.

The brewery makes its quality beers in some of the most advanced facilities in the country. At our main site in St Austell there is also an interactive visitor centre.


Clockwork Audio Systems

With over 20 years experience in the entertainment industry, we are able to provide complete production facilities for any type of event large or small including:

  • Product Launches
  • Awards ceremonies
  • Weddings
  • Parties
  • Festivals
  • Live Bands / Performers
  • Fashion Shows
  • Themed events such as Christmas Grottos

Past events include the University of Plymouth Summer Ball where we supplied complete technical and production facilities for the outdoor main stage featuring Diana Vickers and Falmouth Week. We have been AV suppliers and partners for the Tourism Awards across the South West and South East for over 4 years.


Teign Valley Glass

Teign Valley Glass is situated on the edge of Dartmoor in a beautiful old pottery. It has been a local landmark and place to see glassmaking for many years. Generations of glassmakers have preserved the traditional skills that founded the glassworks some 35 years ago but the studio is always looking to the future with an ever changing range of glass made.  

The glassworks has the structured chaos that makes glassmaking so seductive but the environment is calm and clean. For both maker and visitor it is a pleasant space to spend time. You can see the hot glass formed from our studio gallery or viewing area above, the pieces made change by the hour and cover small batch production to unique works of art.



eviivo only works with independent hosts and hoteliers, and is for anyone with rooms to sell and a story to tell. We provide the original ALL-in-ONE booking suite for over 5,500 properties across the UK. eviivo suite helps you manage bookings from your website and all the leading travel sites (Expedia, Laterooms, Booking.com etc.) in one simple click, while staying in control of your rates and policies. Confirm bookings and take payment anytime, anywhere, on any device. You can even save thousands of pounds on essentials for running your business with eviivo marketplace giving you exclusive offers.



MiHi Digital works with businesses of all sizes across Devon and Cornwall to help them achieve more from the internet.  

We put great people, products and services in front of their customers. How do we do that? By taking the time to understand your business, what makes it tick and who buys from you.

We then deliver the services best suited to your needs; the ones that are going to deliver the best return on investment. If it won’t work we won’t be suggesting it.



Destination Bristol is the destination management partnership for Bristol & South Gloucestershire, a joint venture between Bristol City Council and Business West. The organisation works with over 600 major businesses and strategic partners with the aim of increasing business competitiveness within the city, supporting employment and growth within the visitor economy, and raising the profile of the Bristol city region as a world-class place.


Hospitality Assured

Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. We enable businesses to reach and exceed their full potential by following world class processes, customer service standards and employee engagement.

Great service doesn’t happen by accident.



The Source trade show is the South West’s ‘must-attend’ show for all those with an interest in speciality foods and quality drinks, profitable catering and inspired hospitality. Compare products, discover new suppliers, catch up with colleagues, clients and friends, tap into the latest trends, and be inspired by professional chefs in the Demo Kitchen. If you are looking for that special ingredient for your menu, that unique product for your shop, or the essential equipment for your kitchen, then the Source trade show will both inspire you and help your business grow.

Running alongside the show, the Source hosts the successful and growing Westcountry Tourism Conference, www.westcountrytourismconference.org.uk, with two 1/2 day events bringing together leading tourism businesses and industry experts. Those who attend also have the opportunity to visit the show.

Organised by Hale Events Ltd, in partnership with Taste of the West, the Source trade show next takes place 7 - 8 February 2018, at Westpoint Exeter. Call 01934 733433.


Welcome to Excellence - South West

Welcome to Excellence is the the leading provider of customer service skills training in the UK.

Why do you need customer service training? In today’s competitive markets, customer service determines the winners and losers.

As the leading deliverer of customer service training in the tourism, leisure and hospitality sectors, Welcome to Excellence is also now seen as the way forward by retail businesses, transport providers, local authorities, universities and many other organisations for which quality customer service is critical.  Options include the highly rated 'Welcome Host Gold', 'Welcome All' and 'Exceeding Visitor Expectations' courses, available in-house or through open courses, plus a range of more sector-specific courses.

If entering the Awards, always refer to these and other courses booked by your staff.

Welcome to Excellence


Customerwise helps businesses improve their performance by improving their customers' experiences, and increasing sales.

In-depth Mystery Shopping can tell businesses what is really happening at the customer experience level. Often it reveals information that can't be gained in any other way, helping to monitor standards and showing where improvements can be made.

Programmes are bespoke and help clients to examine and improve every part of the customer, guest or visitor journey (and any special priority areas). Using an industry-leading online platform, clients can have live access to detailed visit reports and ongoing performance data.

We add to this feedback by recommending (often small and easy-to-implement) changes that can produce real improvements in sales results.

Based in Devon but operating across the South West, we have helped many previous SWTA award finalists to fine tune their execution and improve customer service.

We're proud to support the South West Tourism Awards, and pleased to help South West tourism businesses to continue to excel.



Providing cost effective PR and marketing services for small, medium and large businesses throughout Cornwall, the Isles of Scilly, Devon and beyond, sbpr combine traditional and digital public relations and marketing with copywriting and social media management - to stay at the forefront of a fast changing industry. Whether you want help raising your profile, driving traffic to your website, undertaking a short term campaign or managing an event, sbpr have the expertise to get results.


Clockwork Marketing

Specialists in the tourism industry, Clockwork Marketing works with independent hotels, restaurants and tourism businesses. They have an impressive portfolio of national and international clients; each is unique, but they all have one thing in common: they want to grow. With 25 years’ experience, the team understand the industry intricately, and apply a common sense approach to marketing, strategy and technology.

Clockwork help hospitality businesses save costs and achieve growth by ensuring that their marketing is effective and their strategy is geared for success. Many of the businesses they work with get in touch because they’ve found themselves:

  • Playing ‘Marketing Roulette’: Taking chances, unsure what works and to what extent;
  • Suffering ‘Marketing Paralysis’: Not doing any meaningful marketing because they don’t know where to start; or
  • Lacking something: They want to be market leaders and need a strategy to stand out.

Over the years, Clockwork Marketing has grown considerably; today, they are a talented team of 22 marketers, strategists, designers and developers. Their services include responsive website design, SEO, social media management, email marketing, marketing management, branding, design services, OTA strategy, direct mail, copywriting, content management, online gift voucher software and business transformation consultancy – all under one roof!


Brightsea Print Group

Customers have described our group as honest, trustworthy, knowledgeable, helpful and friendly, something that every member of staff is proud of. All our clients demand exacting standards of quality and customers service in regards to care and attention to detail along with a desire to exceed expectations, luckily they keep coming back so we must be doing something right….

We offer a complete selection of professional printing services in Exeter tailored to your exact needs. Whether you need 50 brochures, 50,000 printed leaflets, a bespoke print or graphic design project, exhibition displays and point of sale we can handle orders of any size and you can rest assured we treat every project with the same level of care and professionalism.



Devon-based marketing and PR agency, Formedia, provides communications that influence and connect businesses. Clients include River Dart Country Park, the Tanner Brothers, Barbican Kitchen, and national leisure centre operator, Fusion Lifestyle.

Our integrated approach helps us make the most of our clients’ businesses, combining clever thinking and creativity to deliver the results they need. Our experienced team spans marketing, PR, design, digital and web; we do it all and we do it well.

Whether it’s making noise on social media, redesigning your website, creating marketing material, or getting your business in the headlines, Formedia can help you make a big impact on a regional or national scale.



Stephens Scown LLP

Stephens Scown LLP is an award-winning legal firm with offices in Exeter, Truro and St Austell. It is currently the holder of the UK Law Firm of the Year title from the British Legal Awards. It has over 290 staff, including more than 50 partners, and is one of the largest law firms in Devon and Cornwall, offering a broad range of expert business and personal legal services, as well as expertise in a number of key market sectors including holiday parks, food and drink, agriculture, renewable energy and mining.

Founded in 1938, Stephens Scown is consistently ranked highly in the UK’s top two independent legal guides, Chambers and Legal 500 and was named one of the Sunday Times 100 Best Mid-Sized Companies to Work For 2017, reaching 16th place – the highest ranking for a law firm. Clients range from individuals to SMEs, FTSE and international companies.


Take One Media
Take One displays literature in tourism outlets across the South West – local and high footfall including supermarkets and motorways; tourist information centres, B&B and other key information points. 
Winning an award makes a difference by adding credibility to a business, generating more PR and so attracting more visitors.  Coverage in the form of leaflets also makes a difference.  Take One has new research looking at the relative importance of the different media in attracting visitors – more than one in four refer to leaflets when making the decision to visit.
For more information about the research and Take One contact Dominic Tancock on 07887 752124 or Dominic.tancock@takeonemedia.co.uk.

Take One is a tourism marketing company that creates customers for destinations, attractions, theatre and events through the display & distribution of tourist information on and offline.

We offer literature display and branding opportunities in tourism outlets across the South West, including high footfall including supermarkets and motorways and other key information points, monthly distribution into all Tourist Information Centres, and twice yearly distribution into small hotels and B&B’s, our ‘Things to See & Do Somerset’ map and our consumer website, Dayvisits.

In addition we work with customers on objective setting, segmentation, targeting and marketing mix decisions as well as offer support on design, messaging, print, mailing, fulfilment & data capture.

For more information about Take One and how we can help your business, contact Dominic Tancock on 07887 752124 or Dominic.tancock@takeonemedia.co.uk


Quality in Tourism
Quality in Tourism (QIT) is the official assessment service provided for VisitEngland. With a field force of more than 50 experienced assessors and a highly dedicated in-house team, the organisation carries out assessments and handles the administration of the national quality assessment schemes on behalf of VisitEngland.
Over 23,000 accommodation businesses are assessed annually across eleven different schemes, making VisitEngland (in conjunction with Quality in Tourism) the largest provider of quality assessment in England.

Quality in Tourism is an expert in offering advice, support and guidance for all tourism & hospitality businesses. 

Our experienced team has worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits & website reviews to RevPar & marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.


Purple Cloud Consultancy

Purple Cloud Consultancy has considerable experience of delivering high quality training and offers a range of fun, innovative and inspirational training workshops.

  • As the South West delivery partner for the highly successful Welcome to Excellence programme we offer a range of flexible customer service workshops that can be tailored to any business, destination or sector
  • Providing the biggest opportunity for personal development in the South West through the ‘Art of Being Brilliant’ seminars, we offer the opportunity to boost happiness, performance and business by creating a positive environment
  • Working with some of the South West’s top trainers we are able to offer a range of bespoke courses covering topics such as Leadership & Management, Team Building, Communication, Performance Management and Business and Personal Skills Development
  • Offering a range of customer research packages to provide valuable insight into how to manage customer expectations, through the use of mystery shopping, staff surveys and customer feedback


Great Western Railway

Great Western Railway (GWR) provides high speed, commuter, regional and branch line train services. We help over 100 million passengers reach their destinations every year - across South Wales, the Westcountry, the Cotswolds, and large parts of Southern England. 

We’re currently seeing the biggest investment in the network since Brunel so we can offer more trains, more seats, and shorter, more frequent journeys and continue the network’s heritage of helping connect more businesses to new and prosperous markets. Through a series of initiatives we aim to be a good neighbour to the communities we serve and are committed to making a positive social impact in those regions. Learn how we're Building a Greater West at GWR.com. GWR is a FirstGroup company.


Brewer & Bunney

A specialist laundry equipment supply company working within the tourism industry across the whole of the South West, providing complete on premise laundry solutions to Hotels, Spas, Caravan and Camping Sites and Leisure Parks. 

Brewer & Bunney’s offer includes a free laundry audit with a cost benefit analysis, full scale drawings, supply of laundry equipment and laundry detergents which include a fully managed auto dosing system, installation and commissioning, extended warranties and after sales service with spare parts supply. The complete package can be combined within a fixed term Rental contract with absolutely no capital outlay.


Tourist Network

Tourist Network are specialists in tourism video production, having produced over 1,000 videos for the industry. Our clients big and small include theme parks, heritage attractions, museums, hospitality providers, zoos, events, and many more. We’re also market leaders in Digital Signage installations in tourism settings, and broadcast a number of destination-wide Tourist Information TV Channels that are piped exclusively into hotel bedrooms.

Whether you’re from an attraction, destination or accommodation provider, with a requirement for quality video, for your own digital signage network or in-hotel TV channel, or for promoting your business directly to a targeted tourist audience through our far reaching digital networks, then please contact the team at Tourist Network today.


Plymouth Gin

A true spirit of discovery, Plymouth gin is a connoisseur’s gin boasting complex flavours and smooth texture underpinned by a rich and vibrant history. Hand-crafted and batch-made using the same recipe since 1793, the artisanal gin has continually been favoured amongst the world’s best bartenders as well as the British Royal Navy. With a history dating back to the early 15th Century, encompassing the old Black Friar monks, the renowned Mayflower voyage to the New World and the iconic birth of the cocktail era, Plymouth gin is a historic spirit waiting to be discovered.


The Met Office

The Met Office is perhaps best known for its forecasts online, on television, and on radio. But our forecasting know-how goes much further.

Our weather forecasts help to keep the UK moving every day on land and at sea, and help keep you safe in the air. Around the world, our knowledge of the weather and climate informs the long-term decisions and policies of businesses and governments and our Mobile Met Unit supports the UK’s Armed Forces at home and abroad.  We’re also well aware of the impact of the weather on the tourism industry.

To download our new app search ‘Met Office’ in the iPhone App Store or Google Play Store.


Buckleigh Linen Services

With over 120 years serving the region, Buckleigh is the largest independent laundry servicing the South West. Recognised as one of the most technologically advanced laundries in Europe, it is also very supportive of the environment: 85% of the water used in processing comes from Buckleigh's wells and the plant is surrounded by its own woodland.


Vickery Holman

As one of the most established and well respected firms of Surveyors, Vickery Holman deliver property consultancy services across the South West. With offices in Truro, Plymouth, Exeter and Bristol they deliver local expertise within the region to their regional and national clients. Regulated by the Royal Institution of Chartered Surveyors their local experts offer a full range of services and specialise within the leisure industry to provide:-

  • Valuation for secured lending, accounting and tax purposes;
  • Business rates consultancy for hotels, holiday parks and self-catering complexes;
  • Service charge administration and management for commercial property and holiday parks
  • Building surveying services including surveys for purchase, project management and planned maintenance and new developments.



Soundview creates marketing videos and Virtual Reality experiences for South West destination and tourism businesses using the latest cutting edge video, immersive, VR/360 and drone technology. We deliver award-winning promotional films that reach millions of global viewers. Whether for websites, television advertising campaigns, social media, events or immersive tours, we connect you with your customers.

By working closely with our clients, we ensure each film tells a unique story that reflects the quality of what`s on offer. We combine excellent storytelling, the latest innovations and the highest production values, to turn viewers into visitors.

"It was your video that made Tree Top Escapes a success in the first year...100% occupancy." Tree Top Escape, Millbrook Estate, North Devon.

"Thank you for a great job that has without a doubt has seen our bookings increase this year and been a very worthwhile investment." Petruth Paddocks,Campsite, Cheddar, Somerset.

To find out more contact Gareth on 01752 516038 07831548604 gareth@soundviewmedia.co.uk



Established in 1944, Hoseasons is one of the UK’s leading self-catering accommodation specialists, with more than 28,000 places to stay in coastal and countryside settings throughout Britain and Europe.  From lodges and parks, to boats, cottages and apartments, the company offers the widest available range of self-catering holidays in the UK. Part of the Wyndham Vacation Rentals family of brands, Hoseasons accommodates more than 1.4 million holidaymakers and more than 73,000 pets every year. www.hoseasons.co.uk; www.Facebook.com/Hoseasons; @hoseasons


Plymouth University - School of Tourism & Hospitality

The School of Tourism and Hospitality, Plymouth University, is a leading UK educational provider offering vocationally focused undergraduate and postgraduate courses in tourism, hospitality and events. We have strong links with industry, and bodies such as TMI, IoH and ABTA, and feature guest lectures, field work, and work placements.  Our programmes are well known for their quality, and many of our students go on to leadership positions within the public, private and voluntary sectors world-wide.  We conduct practically applicable research to assist leaders of tourism, hospitality, events and cruise companies solve their problems.


Bristol Airport

The West Country is blessed with fantastic tourist attractions, from beautiful natural landscape to culture, history and entertainment. Bristol Airport provides a convenient gateway for visitors, and the good news is that those flying directly into the region are likely to stay longer and spend more, benefiting the local economy. Creating a positive first impression for visitors is at the heart of our brand and a key consideration in the designs of current terminal developments. The West’s world-class tourism offer is also a key factor in attracting new routes and airlines to Bristol Airport. For all these reasons, we are delighted to sponsor these awards and wish all entrants the best of luck.



Booking.com is an informative, user-friendly website that guarantees the best available prices. Our goal is to provide business and leisure travellers with the most accessible and cost-effective way of discovering and booking the broadest selection of accommodation, in every corner of the world.

Our teams work from local support offices with our property partners to support transparency, availability, and best pricing for all our customers. Our multilingual Customer Service team provides 24/7 dedicated assistance and advocacy to make sure our customers’ stays meet or exceed their expectations.

Our mission: To help leisure and business travellers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.

The team: Over 10000 people right across the world are dedicated to serving Booking.com’s customers and property-owning partners.