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South West Water submits updated 2015-20 Business Plan

Highlights of our investment plan include £42million to investigate and improve bathing water quality, £31million to improve quality of shellfish waters, £54million on a new water treatment works to serve Plymouth and the surrounding areas, £25million to improve drinking water quality, £14million to expand our Upstream Thinking programme to restore wetlands and control treatment costs, plus £9million on a new Downstream Thinking scheme to cut the risk of sewer flooding and overflows.

Our update today follows Ofwat’s announcement that South West Water had submitted one of the best plans in the water industry. If Ofwat is satisfied with our update it will be confirmed as ‘enhanced’ on 4 April, before being ‘fast tracked’ for a draft price determination by 30 April.

Ofwat was very complimentary about our business plan, saying it was of “particularly high quality, with a consistent focus on listening and responding to what their customers want.” Our consultation lasted about two years, during which we got the views of thousands of our customers, as well as of course yourself. This extensive engagement helped secure an 84% acceptance rating from customers, and also won the backing of the independent WaterFuture customer panel.

A summary of the updated plan can be viewed at: March 2014 Update